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How can I change my E-Mail address? Can I have more than one E-Mailbox on my account?
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1.) If you have your own domain hosted with CyberLynk then you can administer your email by going to http://mail.yourdomain.com:8383 (note: replace yourdomain.com with your actual domain name).
2.) If you would like a FREE email address from CyberLynk please send an email to support@cyberlynk.net requesting a new email address. Please provide what you would like your new address to be along with a password. You can select from an email address at CLSURF.COM or CLMAIL.COM.
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How can I change my password?
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If you want to change your password, please contact CyberLynk Support. You can also send an email to support@cyberlynk.net requesting to have your password changed. Be sure to include username(s) and a detailed description of what you would like done.
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I'm getting an "Illegal Operation"... but I haven't done anything illegal! Also, I'm getting a GPF (General Protection Fault), or Invalid Page Fault. What am I doing wrong?
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You're not doing anything wrong; an Illegal Operation error, a GPF error, or an Invalid Page Fault indicates that a program that you are running in Windows has crashed... and not that you were doing anything against the law.
Below are the first three steps to try to eliminate these types of errors:
1. Make sure that you are running only software that is necessary for the operation of the program that is crashing. Screen savers, anti-virus scanners or anything else that is running at the same time as the program that is crashing could be causing the problems. In Windows 3.1, you can hit [CTRL][ESC] to bring up the list of programs running, and in Windows95/98/NT4, you can do the same by pressing [CTRL][ALT][DEL].
2. Uninstall and reinstall the software. Often crashes can be due to corruption in one of the program's files, or caused by an incorrect configuration file -- reloading your software will restore the original settings, and hopefully eliminate the crashes. Be sure to back up any special information in that software before uninstalling, of course.
3. If the software isn't software distributed by CyberLynk, send a problem report to your software manufacturer -- they'd be able to give you detailed information on the problem, which we would not be able to.
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I'm receiving a lot of junk E-Mail. When will it stop?
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Unsolicited Commercial E-Mail, also known as UCE or "Spam," is one of the biggest problems facing the net today. While CyberLynk does not sell lists of its members' addresses to the spammers sending out this type of E-Mail, or anyone for that matter, there are many unscrupulous web sites that do -- and spammers can pick your address up from any online forms you fill out.
It is best not to send an "unsubscribe" response to a bulk E-Mail, since many times they send out messages without knowing if it is an actual address until you respond.
If you have your own domain hosted with CyberLynk and you are the Email Administrator you can create RULES to filter out unwanted emails, please log into the webmail interface for your domain and select CHANGE PROCESSING RULES from the drop down box.
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My mail program just says "Retrieving message x of y..." and sits there. What's happening?
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While Netscape Navigator's and Internet Explorer mail program will display the number of messages you have left to download, it won't display how long it will take for each message to download. If you see a message saying "Retrieving message x of y..." for a long period of time, that indicates that you have a particularly large mail message, and it is just taking some time for Netscape or IE to download it. Let it sit: while most mail messages download in seconds, an extremely large mail file might take over an hour to download!
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What is a "cookie"?
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A cookie is a small piece of information sent to your browser which contains information about preferences you've set on a web site. For example, if you go to an on-line bookstore and put 3 books in your cart but then decide that you want to purchase those books later, the web site will send a cookie to your browser with information on what books you selected. When you visit that site again, the cookie will be sent back to the site, and the site will display "where you left off."
While some have theorized that cookies may be being used to track information on your actions on a web site for advertisement or monitoring purposes, cookies can be considered a valuable and harmless tool for web sites to use for "saving your settings" for a particular page.
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When I visit a web site, new information doesn't show even though I know it's been changed.
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Netscape and Internet Explorer both cache (pronounced "cash") the web pages you visit; meaning that they store the pages on your hard drive so that if you visit the page again later, the program will be able to load the page quickly off of your hard drive instead of slowly through your modem. However, you may find that there is a case where you'll see the cached copy of the web site even though the page has changed: click on the reload button in your browser, and the newer version of the page will appear.
If that does not work, you should be able to clear the disk and memory cache or remove the temporary internet files by going into the preferences of your web browser. Restart the web browser and try going to the page again.
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Why are the dates or times on some E-Mail messages incorrect?
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The date and time stamp on an E-Mail message are not determined by the mail server that the mail is delivered from. Instead, it comes from the time and date that is set on the computer of the person composing the mail. As such, a person's machine may have the time or date set incorrectly, and that will be carried over into their messages. Put simply, the time and date information in E-Mail should not be necessarily considered accurate.
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Why do I get a "DNS" or "Host not found" error?
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A DNS error indicates that your web browser could not look up the numeric equivalent (IP address) of the text address (Domain or URL) that was entered into the location box or in the link you clicked on. This could be for several reasons:
1. The address of the site was misspelled by the person entering it in the Location blank, or by the person who set up the link.
2. You are actually not connected to the Internet, and so the address couldn't be found. Some dialers, especially the Windows 95/98 are particularly prone to not dialing in automatically. If this happens, try dialing in with your dialer utility before running your Internet Broswer.
3. You have the DNS server addresses entered incorrectly in your dialer configuration. Check the configuration of your dialer (the program you use to connect to the Internet) and make sure the DNS information is correct.
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